Shipping & Delivery, Service Warranty & Repair Policy

Shipping & Delivery Policy

We, Pavers England understands how important it is to receive your purchased products in the finest condition, and on time. So, we have tied up with a large network of leading couriers and logistic providers to deliver your products to you as early and safely as possible.

  • Under normal operations, we aim to maintain a ‘within 48 hours’ dispatch policy. Further depending upon the location, expect the product to be delivered at your doorsteps within the next 3-6 days.
  • An express shipping (up to 48 hours) is also available for pre-paid orders upon request and is applicable for only certain pin codes at an extra charge (except Sunday/national holiday). In case you wish to avail the express shipping service, please get in touch with us at: +91 8956326110 or wecare@paversengland.in.
  • We offer free shipping within India on order value* above INR 3,500. A Shipping charge of INR 150 is applicable on order value* of INR 3,499 or less.
  • Please be informed that COD shipments take a day or two extra to be delivered as compared to prepaid shipments.

 *Order value is calculated post applying discounts / coupons.

 Cash On Delivery Policy

As per the Cash on Delivery (COD) policy:

  • Pin code provided for COD should be in the serviceable area. If not, any online payment mode needs to be used.
  • Cash on delivery is available only for orders upto INR 4,999. A shipping charge of INR 350 is applicable on the order value.
  • You cannot open the box without making the payment at the time of delivery. This is to avoid any pilferage or loss of product.
  • If the product is open, do not accept the order and inform us about the same via mail at wecare@paversengland.in.

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Service Warranty & Repair Policy

At Pavers England, we value the trust you place in our craftsmanship and are committed to offering reliable after-sales support for your products.

Warranty Coverage

  • All Pavers England products come with a 6-month service warranty from the date of purchase.
  • This warranty is limited to repairs related to pasting and stitching only.

Exclusions from Warranty

The following are not covered under warranty:

  • Beads, sequins, or other embellishments.
  • Natural wear and tear from regular use.
  • Damages caused by external factors such as water, heat, oil, or abrasives.

Repair Policy

  • Complaints relating to used products will be considered for repair only, not replacement.
  • Repairs for issues outside the scope of warranty may still be undertaken at a nominal charge, subject to product availability and feasibility.

How to Request a Repair

  1. Proof of Purchase
    • Please present your original invoice to initiate any repair request.
  2. Contact Us
  3. Submit Your Product
    • Our service team will guide you on how to submit your product for inspection and repair.

Important Notes

  • Products repaired or altered by external service providers will not be accepted under this policy.
  • Repair timelines and acceptance are subject to the availability of materials and components.